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Warranty upgrades can include single elements or combinations of:

• Extended hours of coverage
• Upgraded services delivery method
• Higher levels of response time
• Committed service levels such as committed response time, committed fix time, etc.

Enhanced Warranty provides:

• Multiple service level options
  • up to 24x7 IOR (IBM Onsite Repair) standard upgrade
  • guaranteed response / fix times (via IBM’s Committed Recovery Services)
• Customer can select the most appropriate level of cover depending upon their business needs
• Extend the Service Agent facility (IBM Server & Storage)
• Helps prevent costly outages
• Help prevent risk of business disruption
• One stop shop for experienced onsite & remote technical support
• Helps you manage maintenance support costs (No unplanned costs)
• Helps to reduce resource that would otherwise be engaged in service issues.

Enhance the availability of your clients equipment by upgrading the level of service at the time of product purchase