IBM Products are announced by their brand with a base warranty service. The warranty service is defined by:
- Duration of the warranty
- Period of coverage in days and hours per week
- Method by which the maintenance is delivered
- Type and level of response time
At the time of the product sale it should be determined if the base warranty meets the customers requirements. Enhancing services maximises your margin opportunity at and there are several reasons why base warranty is sometimes not enough:
- 24 x 7 operations
- Higher availability required
- Better fix times required
- Alignment with other products
- Mission critical box
Where customers require a higher lever of service than the base warranty, service upgrades are available