When speaking with your end-users, listen out for the following service opportunity indicators:
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- Staff shortages
- Skill shortages
- Company merger/acquisitions
- Company downsizing
- Company/departmental relocation
- Complaints of system performance
- Excessive downtime
- Legislation requirements
- System and/or storage management issues
- Spiralling IT costs
- Security issues i.e. external attack, internal intrusion
- Excessive and inappropriate internet traffic
- Reliance on e-business
- Impending hardware, software, network upgrades
- Backup issues
- Business continuity planning
- Environmental problems
- Systems evolving into business sensitive/critical environments)
For more information on the range of support available, please speak to your Account Manager